Privacy policy
Last updated: September 3, 2026
West Pinewood operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). West Pinewood is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact details, including your name, billing address, shipping address, phone number, and email address.
Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment-related details.
Account information, including your username, password, preferences, and settings.
Transaction information, including items you view, add to your cart, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when contacting us for customer support or other inquiries.
Device information, including information about your device, browser, network connection, IP address, and other identifiers.
Usage information, including information about how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
Automatically through the Services, including through your device, cookies, and similar technologies.
From service providers, including providers that support payments, fulfillment, shipping, analytics, customer service, and other business functions.
From partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Provide, tailor, and improve the Services.
We may use your personal information to process payments, fulfill orders, arrange shipping, process purchases, returns, exchanges, and other transactions, maintain accounts, remember preferences, provide customer support, and improve the shopping experience.
Marketing and advertising.
We may use personal information for marketing and promotional purposes, including sending promotional communications by email or other channels and showing advertisements based on your interactions with the Services.
Security and fraud prevention.
We may use personal information to authenticate accounts, provide a secure shopping experience, detect or investigate potentially fraudulent or unlawful activity, and protect our Services and customers.
Communicating with you.
We may use your information to respond to customer service inquiries, provide order updates, and maintain our business relationship with you.
Legal reasons.
We may use personal information to comply with applicable law, respond to valid legal requests, enforce our terms and policies, and protect our rights and the rights of others.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy.
This may include:
Shopify and service providers, including providers that support payment processing, technology, analytics, customer support, cloud storage, fulfillment, and shipping.
Business and marketing partners that help us provide advertising or marketing services.
Third parties you request or authorize us to share information with, such as fulfillment and shipping providers.
Affiliates or related businesses, if applicable.
Parties involved in business or legal matters, such as a merger, sale, restructuring, legal proceeding, subpoena, or other lawful request.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be shared with Shopify and other service providers that may operate in countries outside your place of residence.
To learn more about how Shopify processes personal information, you can review Shopify’s Consumer Privacy Policy and Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties.
If you follow links to sites that are not controlled by West Pinewood, you should review their privacy and security policies separately.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
Security and Retention of Your Information
We use reasonable measures to protect personal information, but no security system is completely secure.
The length of time we retain personal information depends on factors such as whether we need the information to provide the Services, maintain customer accounts, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
These may include:
Right to access or know what personal information we maintain about you.
Right to delete certain personal information.
Right to correct inaccurate personal information.
Right to portability, which may allow you to receive a copy of certain personal information.
Right to opt out of certain sales, sharing, or targeted advertising, where required by law.
Managing communication preferences.
You may unsubscribe from promotional emails using the unsubscribe link included in those communications. Even if you opt out of promotional communications, we may still send you non-promotional messages related to your orders or account.
We may need to verify your identity before processing certain requests.
Complaints
If you have concerns about how we process your personal information, please contact us using the information below.
Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.
International Transfers
We may transfer, store, and process personal information outside the country where you live.
Where required by applicable law, we will use recognized safeguards for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will update the “Last updated” date and provide notice where required by law.
Contact
If you have questions about our privacy practices, this Privacy Policy, or your privacy rights, please contact us at: