Shipping policy

Shipping Policy

West Pinewood works with trusted fulfillment partners to ship orders directly to customers.

Orders are typically processed within 1–3 business days. Delivery times vary depending on the product, supplier, and destination.

For most U.S. orders, estimated delivery is approximately 5–12 business days after processing. Some products may arrive sooner.

If your order contains multiple items, they may ship separately and arrive in more than one package.

Tracking information will be provided when available. Please allow up to 48 hours for tracking updates to appear after your order ships.

Please double-check your shipping address before submitting your order. If you notice an error, contact us as soon as possible at hello@westpinewood.com. We cannot guarantee that an address can be changed after an order has entered fulfillment.

West Pinewood is not responsible for delays caused by carriers, severe weather, customs, or other circumstances outside our control. If your package appears lost or significantly delayed, contact us and we’ll help investigate.

If an item arrives damaged, defective, incorrect, or is missing from your order, please contact us at hello@westpinewood.com so we can help resolve the issue.