Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need your order number or other proof of purchase.

To start a return, contact us at hello@westpinewood.com. Please do not send an item back without contacting us first. If your return is accepted, we’ll provide instructions on how and where to send your item.

For change-of-mind returns, the customer is responsible for return shipping unless otherwise stated.

Damages, defects, wrong items, or missing items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, incorrect, or missing. We may ask for photos or other information so we can evaluate the issue. Depending on the situation, we may offer a replacement, refund, or other appropriate resolution.

For some low-value items, we may issue a refund or replacement without requiring the item to be returned.

Exceptions / non-returnable items
Certain items may not be eligible for return, including perishable goods, personalized or custom products, personal care items, hazardous materials, flammable liquids, gases, gift cards, and other items where returns are not appropriate for safety or hygiene reasons. Please contact us if you have questions about a specific item.

Sale items may be final sale when clearly marked as such at the time of purchase.

Exchanges
If you would like a different item, the fastest option is usually to return the original item, if eligible, and place a new order after the return is approved.

European Union 14-day cooling-off period
If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days for any reason, subject to applicable law. Returned items must be unused, in the same condition received, and in the original packaging.

Refunds
We’ll notify you after we receive and review your return or claim. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at hello@westpinewood.com.